Xocialive - Software Innovation

XociaDesk

Is at the heart of all your customer interactions, making communication effortless and seamless, ensuring nothing falls through the cracks.

Arabic multi-channel Online Helpdesk

XociaDesk is a multi-lingual, web live chat, mobile friendly, simple, and efficient online helpdesk software suitable for businesses of all sizes and types. It enables helpdesk agents to answer web customer inquiries through text, audio, video chatting sessions. It also has Analysis and reporting features that allow admins to monitor and control helpdesk agents KPIs.

Why

XociaDesk

Help Desk Software Your Team Can Rely On

Quick Adoption

XociaDesk has a simple and easy to learn screen and action that requires zero training to enable your agents to use.

Fast Service Commissioning

By simple adding one script line to your website, then the organization is ready to provide your website customers with online support

Work Remotely

XociaDesk enables agents to receive customer chat session remotely from any available device. This would allow the organization to expand its customer service team without the overhead of availing office space and tools.

On-primes and Cloud Service models

Small to medium support teams, organizations would find our XociaDesk Software as a service more convenient and cost effective. Organizations with huge number of customer support agents, multiple website, and with customization and integration requirements, the XociaDesk on-primes version will provide to be